Shipping policy

Last updated: 26 September 2026

This Shipping & Delivery Policy explains how orders from LEETAR are processed, dispatched, and delivered within the UK.

1. Where We Deliver

We currently deliver throughout the United Kingdom.

2. Order Processing

Orders are generally processed within 1–3 business days before dispatch.

Processing time is separate from delivery time.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

3. Estimated Delivery Times

We currently offer the following delivery options:

  • Standard Shipping: Free — estimated 7–11 days from dispatch
  • Express Shipping: £5.99 — estimated 5–7 days from dispatch

These are estimated delivery times and are not guaranteed.

Actual delivery times may vary due to courier delays, weather, peak periods, operational issues, or other circumstances outside our reasonable control.

4. Shipping Charges

Our current shipping charges are:

  • Standard Shipping: Free
  • Express Shipping: £5.99

The shipping options and applicable charges will be displayed at checkout before you complete your purchase.

5. Order Fulfilment

Orders may be prepared and dispatched through third-party fulfilment and delivery partners.

This allows us to process and deliver orders efficiently. The specific fulfilment or shipping provider may vary depending on the product and delivery requirements.

Once an order has been dispatched, delivery is handled by the relevant courier or delivery provider. We will provide reasonable assistance if a delivery issue occurs.

6. Tracking Your Order

Where tracking is available, tracking information will be sent to the email address provided with your order once the order has been dispatched.

Please allow some time for tracking information to become active or update after dispatch.

If you have not received tracking information and believe your order should already have been dispatched, please contact us at support@leetar.com with your order number.

7. Delivery Delays

Occasionally, an order may take longer than the estimated delivery period.

Delays can occur due to courier volumes, severe weather, peak periods, transportation issues, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact us at support@leetar.com with your order number.

We'll review the available tracking or delivery information and help you with the next steps.

Estimated delivery times do not remove or limit any statutory rights you may have where an order is not delivered within the period required by applicable law.

8. Incorrect Delivery Addresses

Please carefully check your delivery address before completing your order.

If you notice an error after placing your order, contact us as soon as possible at support@leetar.com.

We'll do our best to update the address before your order is processed or dispatched. However, we cannot guarantee that changes will be possible once processing or dispatch has begun.

If an order has already been dispatched to an incorrect address supplied by the customer, additional delivery or reshipping costs may apply where permitted by law.

9. Lost Parcels

If your parcel appears to be lost in transit, please contact us at support@leetar.com with your order number.

We will review the available tracking information and, where appropriate, investigate the matter with the relevant delivery provider.

We'll keep you informed of any available updates and work with you toward an appropriate resolution.

Nothing in this section limits your statutory consumer rights.

10. Damaged Parcels or Goods

If your parcel arrives visibly damaged, please take photographs of the packaging and product where reasonably possible and contact us at support@leetar.com.

If the product itself is damaged, faulty, or otherwise not as described, please provide your order number and clear photographs where possible.

We'll review the issue and advise you on the appropriate next steps.

Please see our Returns & Refund Policy for more information.

11. Customs and Import Charges

Our current delivery service is intended for orders delivered within the UK.

We do not currently advertise international delivery through this website.

Where an order is delivered within the UK, customers should not normally be required to pay separate customs or import charges as part of the advertised domestic delivery service.

If a particular product or delivery arrangement is subject to any additional charge, this will be communicated to you where required before you complete your purchase.

12. Split Shipments and Multiple Parcels

Some orders containing multiple products may arrive in separate parcels or on different days.

This can happen when products are dispatched separately or from different fulfilment locations.

Receiving one parcel before another does not necessarily mean that part of your order is missing.

Please check your order and tracking information before contacting us about a potentially missing item.

If an expected parcel or item still has not arrived, contact support@leetar.com with your order number and details of the missing item.

13. Delivery Restrictions

We currently deliver throughout the UK.

Some delivery services may have restrictions relating to particular addresses, remote locations, courier coverage, or specific products.

If a delivery restriction applies to your order, we will communicate this where reasonably possible.

Available delivery options and any applicable charges will be displayed at checkout.

14. Tracking Shows "Delivered" but You Have Not Received Your Parcel

If your tracking information shows that your parcel has been delivered but you cannot find it, please:

  1. Check with household members or neighbours.
  2. Check any safe place where the courier may have left the parcel.
  3. Check the tracking information for additional delivery details.
  4. Allow up to 24 hours, as tracking can occasionally be updated before the parcel is physically received.
  5. If you still cannot locate the parcel, contact us at support@leetar.com with your order number.

We'll review the available information and help investigate the delivery.

15. Delivery to a Safe Place or Neighbour

If you provide delivery instructions or authorise a courier to leave your parcel in a particular location or with another person, please understand that this may affect our ability to investigate a subsequent delivery dispute, depending on the circumstances.

This does not affect any statutory rights that cannot legally be excluded or limited.

16. Delivery and Your Consumer Rights

We aim to deliver orders within the estimated times stated on our website.

Where no different delivery period has been agreed, applicable UK consumer law generally requires goods to be delivered without undue delay and, in many circumstances, within 30 days of the contract being entered into.

Nothing in this Shipping & Delivery Policy limits or excludes your statutory consumer rights.

For information about cancellations, returns, and refunds, please see our:

17. Contact Us

If you have a question about the delivery of your order, please contact us:

LEETAR
8 Billing St
London, SW10 9UN
United Kingdom

Email: support@leetar.com
Phone: +44 7456 039261

Support hours: Monday–Friday, 9:00am–5:00pm, excluding UK public holidays.

We aim to respond to customer enquiries within 1–2 business days.