Refund policy
We want you to be happy with your order. This policy explains how returns and refunds work at LEETAR, including your statutory consumer rights.
1. 30-Day Returns
We accept returns for eligible products within 30 days of the date you receive your order.
If you change your mind about a purchase, you can request a return within this 30-day period.
To start a return, please contact us at support@leetar.com with:
- Your order number
- The product(s) you wish to return
- The reason for the return
Please contact us before sending anything back so that we can provide the correct return instructions.
Our 30-day returns policy is in addition to your statutory consumer rights and does not limit those rights.
2. Your Statutory Right to Cancel
If you are a UK consumer buying online, you generally have a statutory right to cancel your purchase within 14 days of receiving your goods, without giving a reason. After notifying us of your cancellation, you generally have a further 14 days to return the goods.
To exercise this right, contact us at support@leetar.com with your order number and a clear statement that you wish to cancel your order.
For more information, please see our Cancellation Policy.
3. Condition of Returned Items
Where you are returning an item because you have changed your mind, please return it:
- Unused and in its original condition, where reasonably possible
- With the original packaging where available
- With all included accessories and components
You are allowed to handle goods to the extent necessary to establish their nature, characteristics and functionality, similar to how you would be able to examine them in a shop.
If the value of an item has been reduced because it has been handled beyond what is reasonably necessary, a deduction may be permitted under applicable law.
4. How to Request a Return
- Email support@leetar.com with your order number and the item(s) you wish to return.
- We'll review your request and confirm the appropriate return process.
- We'll provide the relevant return instructions and address.
- Send the item back using the confirmed return method.
Return address:
LEETAR
8 Billing St
London, SW10 9UN
UK
Please do not send a return to this address before contacting us, as certain products may require different return instructions.
5. Return Postage Costs
For a change-of-mind return, you are generally responsible for the cost of returning the item to us, unless we have agreed otherwise.
If the item is faulty, damaged, incorrect, or not as described, please contact us before returning it. We will provide the appropriate instructions and will not require you to bear return costs where applicable under your statutory rights.
6. Faulty or Not-as-Described Products
If your product is faulty, not as described, or does not meet the requirements of the Consumer Rights Act 2015, you have statutory consumer rights.
Depending on the circumstances and how long you have had the product, you may be entitled to a repair, replacement, price reduction, or refund.
Please contact support@leetar.com with your order number, a description of the problem, and photographs or other relevant information where appropriate.
7. Damaged Products
If your order arrives damaged, please contact us as soon as reasonably possible with:
- Your order number
- Photos of the damaged product
- Photos of the packaging, where possible
We'll review the issue and arrange an appropriate solution, such as a replacement or refund, where applicable.
8. Wrong Item Delivered
If you receive an incorrect product, please contact us at support@leetar.com with your order number and a photo of the item you received.
We'll arrange the appropriate solution, such as sending the correct item or providing a refund, at no additional cost to you where applicable.
9. Missing Items
Some orders may arrive in multiple parcels.
Before contacting us about a missing product, please check your order confirmation and our Shipping Policy for information about split shipments.
If an item is genuinely missing, contact us with your order number and the details of the missing item. We'll investigate and assist you.
10. Refunds
Once your return has been received and approved, LEETAR will process your refund within 14 days.
Refunds will normally be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
For statutory cancellations, we will refund the applicable payments in accordance with UK consumer law, including the standard delivery charge where required. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option we offered.
11. Returns Sent Without Contacting Us
Please contact us before sending a product back.
This allows us to confirm the correct return procedure and address and helps prevent delays in processing your return.
Returns sent without prior contact may take longer to process if they are sent to an incorrect or unauthorised address.
12. Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer.
Where your legal rights provide protections that are different from or greater than the terms of our 30-day returns policy, your statutory rights will continue to apply.